Frequently Asked Questions
Are you online-only?
Yes. We do not have a showroom or public office at this stage. We aim to keep our prices low and this means cutting unnecessary costs wherever we can. If you would like to speak to someone about a query please email info@interiorcollective.co.nz.
Can I come see a product in person?
In an effort to keep our prices as low as possible, we do not have a showroom. We can, however, arrange an appointment for you to visit our supplier's showrooms. This is only available for certain products so please contact us if there is a product you would like to see.
How long will my item take to deliver?
Shipping times depend on where you live and the nature of the product you have ordered. However, estimates can be given upon request. Please reach out prior to ordering the product because we can not cancel orders after the fact.
Do I have to pay for a product if it's on pre-order?
If you order a product that is for pre-order you will have to pay the full amount upon ordering. This is so we can cover the costs of getting the item. If you have any concerns regarding this process please contact us prior to purchasing.
What happens if my order arrives damaged?
In the event that your item arrives damaged, please contact us within 24hrs of delivery. We will likely require photos of the damage as well as a detailed description of the fault. You will not be charged for damaged goods.
Interior Collective
Stay Connected
